Best Auto Repair, Santa Monica

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INSURANCE QUESTIONS

Working Hours
  • Mon 7AM - 6PM
    Tue 7AM - 6PM
  • Wed 7AM - 6PM
    Thu 7AM - 6PM
  • Fri 7AM - 6PM
    Sat 8AM - 12PM
    Appointment Only & Smog Checks
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 310-450-1712 or make an appointment online!

What People Say About Us

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    I had a wonderful first-time customer experience at Joy Automotive. I've needed to find a new mechanic closer to where I live. My car had an issue last week, giving me reason to give Joy Automotive a try. Jesse and the team got the issue reviewed quickly and communicated clearly with me about what was going on. It turned out to be a very minor problem, solved in just a few hours, handled in a way that made me sure I'll return the next time the car needs attention. Thanks for everything!

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    I feel very confident about Joy Automotive keeping my car in tip top shape. I appreciate that they alert me about up coming concerns to watch for as I have a very old car that I rely on.

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    We take all our cars to Joy Auto. They always provide a clear explanation of the work that needs to be done. The team is respectful and great to work with.

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    I was referred by a friend to take my car to Joy?s. Since relocating to Santa Monica I was searching for a good mechanic. I found them!

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    Joy Automotive Service has always provide the best and the fastest service in our company vehicle. Staff is knowledgeable and they are ready to answer any question you may have.

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    Sergio at Joy Automotive is so great to work with. He responds quickly and very upfront with the repairs and costs of repainting your vehicle. I trust Joy Automotive and will keep bringing my car back for service.

Call us for service: 310-450-1712

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