Best Auto Repair, Santa Monica

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 7AM - 6PM
    Tue 7AM - 6PM
  • Wed 7AM - 6PM
    Thu 7AM - 6PM
  • Fri 7AM - 6PM
    Sat 8AM - 12PM
    Appointment Only & Smog Checks
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 310-450-1712 or make an appointment online!

What People Say About Us

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    I had a wonderful first-time customer experience at Joy Automotive. I've needed to find a new mechanic closer to where I live. My car had an issue last week, giving me reason to give Joy Automotive a try. Jesse and the team got the issue reviewed quickly and communicated clearly with me about what was going on. It turned out to be a very minor problem, solved in just a few hours, handled in a way that made me sure I'll return the next time the car needs attention. Thanks for everything!

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    I feel very confident about Joy Automotive keeping my car in tip top shape. I appreciate that they alert me about up coming concerns to watch for as I have a very old car that I rely on.

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    We take all our cars to Joy Auto. They always provide a clear explanation of the work that needs to be done. The team is respectful and great to work with.

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    I was referred by a friend to take my car to Joy?s. Since relocating to Santa Monica I was searching for a good mechanic. I found them!

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    Joy Automotive Service has always provide the best and the fastest service in our company vehicle. Staff is knowledgeable and they are ready to answer any question you may have.

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    Sergio at Joy Automotive is so great to work with. He responds quickly and very upfront with the repairs and costs of repainting your vehicle. I trust Joy Automotive and will keep bringing my car back for service.

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    The best! I recommend them to everyone I know. So honest, always do a great job, thanks Joy!

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    I?ve been taking our cars to Joy Auto since I moved here 12 years ago. I trust them to advise the right thing to do. They always back up their work with a guarantee that they stand behind ? I can confirm that. And you won?t find nicer people to work with. They even help out local kids with their bikes (I saw that). Love local businesses that take care of their community. I recommend Joy to all my friends and acquaintances and anyone that has been there has also been satisfied with the experience. I actually enjoy taking my car in (except when it?s sick:)

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    My experience every time I go to Joy Automotive, is what you would always want it to be. From the beginning in dealing with the guys in the front office (which I would say, they are the nicest, most accomodating, that I have EVER dealt with. The mechanics really think out side the box about how to best repair your car. They really go to bat and beyond at Joy Automotive. I will NEVER go anywhere else

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    We have been taking our Prius to Joy Auto for years now. The team is great, reliable, affordable and honest. Unlike the Toyota dealership that we initially used for the 2 years "free" maintenance, Joy Auto never finds things that need to be fixed. Sometimes they have suggestions for things we should consider, but I have literally never felt like I'm being hoodwinked in their care. It's the best place for car maintenance on the Westside!!!

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    Joy came to me highly recommended by a picky friend who has been their client for years. By now Joy Automotie Service and Repair has done 2 major apparently successful services on my old but great car. Beside the technical, their customer service has been tops in every way from clear communication, clean work environment, accurate time prediction, and reliable estimates. I have recommended JOY to all my friends.

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    Joy Automotive has always done an excellent job with repairs to my car. I have used them for years and highly recommend them as they are honest, stand by their repairs, are AAA recommended, and do great work!

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    Staff thoughtful, helpful, knowledgeable. Repair was explained and work done at a fair price. Staff always follows up after service to make sure all is okay. And car is always returned freshly washed. Highly recommend.

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    I love taking my car into Joy Automotive! Everyone there is super helpful, friendly and most of all honest. They are always upfront about what your car needs, their service is prompt and they usually throw in a car wash. So glad I found this gem in Santa Monica!!

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    Took my car for an oil change. They took a while but because they had a load of cars to take care of first! Great service. Definitely coming back to fix my other car. I liked their car wash service too!! It needed a wash so badly.

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    The guys here are super helpful, they always explain things thoroughly, and provide different options based on your needs. Also, its usually possible to get work done same day if you drop your car off early enough. So easy and convenient!

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    I won?t go anywhere else besides to get my car serviced. Joy has the best, most knowledgeable and honest guys in the auto business. I recently took my car to another auto shop in the Valley, who did an inspection and failed to figure out that my break padding was dangerously low. Thank goodness I went to Joy for a random oil change shortly thereafter, and they let me know about the breaks. I called 6 different shops for a quote to get my breaks redone, and Joy had the best pricing!

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    I began taking my vehicles to Joy Automotive on a recommendation after moving to the area a number of years ago. From my very first visit, they have consistently treated me better than anywhere else I have ever gone. First and foremost, they know their stuff - top notch mechanical work is all they do. But, you'll also find them to be extremely polite, professional and NO ONE will ever take more time to discuss the issues and offer options that get you back on the road anywhere near their price. To say I am extremely satisfied with their work and what they charge would be an understatement. If you have issues with your vehicle, take it to Joy and ask for Jessie. You will not be disappointed. These guys ROCK!

Call us for service: 310-450-1712

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