Castrol It's a Joy to Work With Us!
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PRIVACY POLICY

Working Hours
  • Mon 7AM - 6PM
    Tue 7AM - 6PM
  • Wed 7AM - 6PM
    Thu 7AM - 6PM
  • Fri 7AM - 6PM
    Sat 8AM - 12PM
    Appointment Only & Smog Checks
  • Sun Closed

PRIVACY POLICY

This privacy policy sets out how Joy Automotive uses and protects any information that you give Joy Automotive when you use this website. Joy Automotive is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Joy Automotive may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5/31/2018. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What People Say About Us


  • -Amy Y.

    I feel very confident about Joy Automotive keeping my car in tip top shape. I appreciate that they alert me about up coming concerns to watch for as I have a very old car that I rely on.


  • -Linda S.

    We take all our cars to Joy Auto. They always provide a clear explanation of the work that needs to be done. The team is respectful and great to work with.


  • -Dolores G.

    I was referred by a friend to take my car to Joy?s. Since relocating to Santa Monica I was searching for a good mechanic. I found them!


  • -Manny P.

    Joy Automotive Service has always provide the best and the fastest service in our company vehicle. Staff is knowledgeable and they are ready to answer any question you may have.


  • -Mary Ellen F.

    Sergio at Joy Automotive is so great to work with. He responds quickly and very upfront with the repairs and costs of repainting your vehicle. I trust Joy Automotive and will keep bringing my car back for service.


  • -Felicia C.

    The best! I recommend them to everyone I know. So honest, always do a great job, thanks Joy!


  • -Amy S.

    I?ve been taking our cars to Joy Auto since I moved here 12 years ago. I trust them to advise the right thing to do. They always back up their work with a guarantee that they stand behind ? I can confirm that. And you won?t find nicer people to work with. They even help out local kids with their bikes (I saw that). Love local businesses that take care of their community. I recommend Joy to all my friends and acquaintances and anyone that has been there has also been satisfied with the experience. I actually enjoy taking my car in (except when it?s sick:)


  • -MaryAnne B.

    My experience every time I go to Joy Automotive, is what you would always want it to be. From the beginning in dealing with the guys in the front office (which I would say, they are the nicest, most accomodating, that I have EVER dealt with. The mechanics really think out side the box about how to best repair your car. They really go to bat and beyond at Joy Automotive. I will NEVER go anywhere else


  • -Eagan G.

    We have been taking our Prius to Joy Auto for years now. The team is great, reliable, affordable and honest. Unlike the Toyota dealership that we initially used for the 2 years "free" maintenance, Joy Auto never finds things that need to be fixed. Sometimes they have suggestions for things we should consider, but I have literally never felt like I'm being hoodwinked in their care. It's the best place for car maintenance on the Westside!!!


  • -Karin C.

    Joy came to me highly recommended by a picky friend who has been their client for years. By now Joy Automotie Service and Repair has done 2 major apparently successful services on my old but great car. Beside the technical, their customer service has been tops in every way from clear communication, clean work environment, accurate time prediction, and reliable estimates. I have recommended JOY to all my friends.


  • -Marissa G.

    Joy Automotive has always done an excellent job with repairs to my car. I have used them for years and highly recommend them as they are honest, stand by their repairs, are AAA recommended, and do great work!


  • -Wendy O.

    Staff thoughtful, helpful, knowledgeable. Repair was explained and work done at a fair price. Staff always follows up after service to make sure all is okay. And car is always returned freshly washed. Highly recommend.


  • -Monica C.

    I love taking my car into Joy Automotive! Everyone there is super helpful, friendly and most of all honest. They are always upfront about what your car needs, their service is prompt and they usually throw in a car wash. So glad I found this gem in Santa Monica!!


  • -Brian G.

    Took my car for an oil change. They took a while but because they had a load of cars to take care of first! Great service. Definitely coming back to fix my other car. I liked their car wash service too!! It needed a wash so badly.


  • -Audra M.

    The guys here are super helpful, they always explain things thoroughly, and provide different options based on your needs. Also, its usually possible to get work done same day if you drop your car off early enough. So easy and convenient!


  • -Allison M.

    I won?t go anywhere else besides to get my car serviced. Joy has the best, most knowledgeable and honest guys in the auto business. I recently took my car to another auto shop in the Valley, who did an inspection and failed to figure out that my break padding was dangerously low. Thank goodness I went to Joy for a random oil change shortly thereafter, and they let me know about the breaks. I called 6 different shops for a quote to get my breaks redone, and Joy had the best pricing!


  • -Rob J.

    I began taking my vehicles to Joy Automotive on a recommendation after moving to the area a number of years ago. From my very first visit, they have consistently treated me better than anywhere else I have ever gone. First and foremost, they know their stuff - top notch mechanical work is all they do. But, you'll also find them to be extremely polite, professional and NO ONE will ever take more time to discuss the issues and offer options that get you back on the road anywhere near their price. To say I am extremely satisfied with their work and what they charge would be an understatement. If you have issues with your vehicle, take it to Joy and ask for Jessie. You will not be disappointed. These guys ROCK!


  • -Amy Y.

    I feel very confident about Joy Automotive keeping my car in tip top shape. I appreciate that they alert me about up coming concerns to watch for as I have a very old car that I rely on.

Call us for service: 310-450-1712

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